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Hyperice Customer Support Number:
Shipping & Delivery
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will NOT be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.
Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
Returns & Replacements
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Hyperice stands behind the premium quality and technology in our products and value the satisfaction of our customers. In order to uphold our warranty, we ask for all customers to save their proof of purchase in case there are any issues with the product. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. Some restrictions may apply.
If you are not 100% satisfied with your purchase, you have 30 calendar days from its original purchase date to return the product and receive a full refund.
To be eligible for a refund, your item must be in its original packaging, include all accessories, and proof of purchase. Refund will be issued once the item has been received and inspected. If a product is not in the original condition, a fee may apply.
Hyperice stands behind all of its products. If your product has a material or workmanship flaw, please contact customer support.
1 Year Warranty
If within one year from the date of purchase, this product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace the product, or necessary components, free of charge.
This warranty excludes:
(a) damage caused by accident, abuse, mishandling, or transport
(b) units subject to unauthorized repair
(c) units not used in accordance with Hyperice case instructions
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
(f) failure to provide the dated proof of purchase
Ice Compression Device
The one year warranty covers any defect to the ice cell. Please fill out the customer form above to order your ice cell replacement.
Upon receiving your order, a Hyperice representative will assess the unit. Any issues to a unit past the 1 year warranty will be subject to an extra fee. A representative will contact you and explain your options prior to any repairs or replacements.
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced.
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the HYPERSPHERE is not covered under the 1 year warranty. Should you have damage to the exterior of your HYPERPSHERE please fill out the contact form above and a Hyperice representative will contact with you with replacement fee options.
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the VENOM is not covered under the 1 year warranty. Should you have damage to the exterior of your VENOM please fill out the contact form above and a Hyperice representative will contact with you with replacement fee options.