What is the science behind the vibration technology?
Several studies and research has been done on whole body vibration and myofascial release. At Hyperice we are on the forefront of this science, continuing to learn the benefits of vibration technology
Is it safe to Hyperice vibration technology with my physiological condition?
Any concerns you may have using Hyperice technology, we suggest you consult with a physician. If your physician is uncertain, contact firstname.lastname@example.org
and our customer experience team will offer the tech specs and information for your physician to advice.
I own a training facility/ clinic/ gym/ performance center. Can I sell Hyperice products?
Yes, please contact email@example.com
What if I would like to return my purchase?
If within 30 days of your original purchase date and you are not satisfied with any part of your order, please return it for a full refund or for an exchange. Shipping charges are the responsibility of the buyer and are not covered by Hyperice. Hyperice warrants that all of the products we manufacture will be free of defects for up to one year from the original date of purchase. Please contact our customer experience team with any further questions at 949-446-7587 or firstname.lastname@example.org
Is there a warranty?
Yes, refer to the warranty section listed below for the details on our one-year included warranty
How do I change the level of vibration?
There are three levels of vibration, select by pressing the power button once your unit is on.
How long does my Vyper battery last?
After you complete the initial 12 hour charge, the battery should last up to 2 hours on level 3 after a full battery charged.
When is my Vyper fully charged?
When the LED lights stop flashing and remain fully lit.
Why does my Vyper shut off?
It is an intentional safety future to prevent accidental battery depletion
I misplaced my charger, where can I get a replacement?
You are able to buy a replacement charger on our website. The chargers are the same for the Vyper, Hypersphere and Venom.
My Vyper stopped working, what is the repair process?
We will issue you a return label for your Hyperice product to be inspected, tested, and repaired by our service center. Below are the steps once you receive the return label
1. Pack the Hyperice product and charger in any box
2. Refer to the shipping label for your RMA#. Please write the RMA# on the outside of the shipping box
3. Drop off at your nearest UPS Location
4. Hyperice Customer Experience will email you when you unit has past our product tests and will email you tracking for your repaired unit.
My product is out of warranty, how can I get a repair?
For products out of warranty, we will follow the same repair process listed above for a flat rate of $50. This $50 will include shipping to and from our service center. If purchased, we will cover any repairs that are specifically related to the same complaint for an additional year.
How do I turn my Hypersphere on?
To turn the unit on:
Press down and hold the power button for 3 seconds until the LED lights illuminate.
To select the power level:
Press the power button once for level 1
Press the power button twice for level 2
Press the power button 3 times for level 3
The blue LED lights will indicate the corresponding power level chosen.
Troubleshooting your VENOM
My product will not turn on, what do I do from here?
First watch the VENOM instructional
1.Next test that your battery is charged, one red and 4 green lights should light up
2. Snap the battery into place, you should hear a “click” sound, and the control panel should light up
The touch screen on my Venom will not turn on/ allow me to choose a setting?
The Venom has a lock screen button on the right side of the touch screen. Press this button to unlock the screen.
My Ice cell is torn, how do I receive a replacement?
Your ice compression device purchase includes a one year warranty including replacements on ice cells. Email email@example.com
to issue a replacement.
After one year of date of purchase, ice cells are available for purchase at hyperice.com/products