Recovery and Movement
Enhancement Technology
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General

What is the science behind the vibration technology?
Several studies and research has been done on whole body vibration and myofascial release. At Hyperice we are on the forefront of this science, continuing to learn the benefits of vibration technology

Is it safe to Hyperice vibration technology with my physiological condition?
Any concerns you may have using Hyperice technology, we suggest you consult with a physician. If your physician is uncertain, contact customersupport@hyperice.com and our customer experience team will offer the tech specs and information for your physician to advice.

I own a training facility/ clinic/ gym/ performance center. Can I sell Hyperice products?
Yes, please contact ambassador@hyperice.com

What if I would like to return my purchase?
If within 30 days of your original purchase date and you are not satisfied with any part of your order, please return it for a full refund or for an exchange. Shipping charges are the responsibility of the buyer and are not covered by Hyperice. Hyperice warrants that all of the products we manufacture will be free of defects for up to one year from the original date of purchase. Please contact our customer experience team with any further questions at 949-446-7587 or customersuport@hyperice.com

Is there a warranty?
Yes, refer to the warranty section listed below for the details on our one-year included warranty

VYPER

How do I change the level of vibration?
There are three levels of vibration, select by pressing the power button once your unit is on.

How long does my Vyper battery last?
After you complete the initial 12 hour charge, the battery should last up to 2 hours on level 3 after a full battery charged.

When is my Vyper fully charged?
When the LED lights stop flashing and remain fully lit.

Why does my Vyper shut off?
It is an intentional safety future to prevent accidental battery depletion

I misplaced my charger, where can I get a replacement?
You are able to buy a replacement charger on our website. The chargers are the same for the Vyper, Hypersphere and Venom.

My Vyper stopped working, what is the repair process?
We will issue you a return label for your Hyperice product to be inspected, tested, and repaired by our service center. Below are the steps once you receive the return label

1. Pack the Hyperice product and charger in any box 
2. Refer to the shipping label for your RMA#. Please write the RMA# on the outside of the shipping box
3. Drop off at your nearest UPS Location 
4. Hyperice Customer Experience will email you when you unit has past our product tests and will email you tracking for your repaired unit.

My product is out of warranty, how can I get a repair?
For products out of warranty, we will follow the same repair process listed above for a flat rate of $50. This $50 will include shipping to and from our service center. If purchased, we will cover any repairs that are specifically related to the same complaint for an additional year.

HYPERSPHERE

How do I turn my Hypersphere on?
To turn the unit on:
Press down and hold the power button for 3 seconds until the LED lights illuminate.

To select the power level: 
Press the power button once for level 1
Press the power button twice for level 2
Press the power button 3 times for level 3

The blue LED lights will indicate the corresponding power level chosen.

VENOM

Troubleshooting your VENOM

My product will not turn on, what do I do from here?
First watch the VENOM instructional
1.Next test that your battery is charged, one red and 4 green lights should light up
2. Snap the battery into place, you should hear a “click” sound, and the control panel should light up

The touch screen on my Venom will not turn on/ allow me to choose a setting?
The Venom has a lock screen button on the right side of the touch screen. Press this button to unlock the screen.

ICT Compression

My Ice cell is torn, how do I receive a replacement?
Your ice compression device purchase includes a one year warranty including replacements on ice cells. Email customersuport@hyperice.com to issue a replacement.

After one year of date of purchase, ice cells are available for purchase at hyperice.com/products

Returns & Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

USA Policy
Hyperice stands behind the premium quality and technology in our products and value the satisfaction of our customers. In order to uphold our warranty, we ask for all customers to save their proof of purchase in case there are any issues with the product. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. Some restrictions may apply.

Returns/Refunds:
If you are not 100% satisfied with your purchase, you have 30 calendar days from its original purchase date to return the product and receive a full refund.

To be eligible for a refund, your item must be in its original packaging, include all accessories, and proof of purchase. Refund will be issued once the item has been received and inspected. If a product is not in the original condition, a fee may apply.

Defective Products
Hyperice stands behind all of its products. If your product has a material or workmanship flaw, please contact customer support.

WARRANTY

1 YEAR WARRANTY

If within one year from the date of purchase, this product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace the product, or necessary components, free of charge.

This warranty excludes:

(a) damage caused by accident, abuse, mishandling, or transport
(b) units subject to unauthorized repair
(c) units not used in accordance with Hyperice instructions
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
(f) failure to provide the dated proof of purchase

Ice Compression Device
The one year warranty covers any defect to the ice cell. Please fill out the customer form above to order your ice cell replacement.

Vibration Technology
Upon receiving your order, a Hyperice representative will assess the unit. Any issues to a unit past the 1 year warranty will be subject to an extra fee. A representative will contact you and explain your options prior to any repairs or replacements.

VYPER
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced.

HYPERSPHERE
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the HYPERSPHERE is not covered under the 1 year warranty. Should you have damage to the exterior of your HYPERPSHERE please fill out the contact form above and a Hyperice representative will contact with you with replacement fee options.

VENOM
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the VENOM is not covered under the 1 year warranty. Should you have damage to the exterior of your VENOM please fill out the contact form above and a Hyperice representative will contact with you with replacement fee options.

While the Venom is a heat generating device it is not designed to reach temperatures that may create discomfort to the user. If at any time while using the Venom you experience discomfort for any reason, including but not limited to the temperature of the Venom, you should immediately cease using the Venom, turn it off, and remove it from contact with your body.

If out of one year warranty:
You may receive repairs on your out of warranty Hyperice products for a flat rate of $50. This $50 will include shipping to and from our service center. If purchased, we will ensure and cover any repairs that are specifically related to the same complaint for an additional year.