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  • Holiday Shipping Deadlines  

    For delivery by December 22nd the following shipping deadlines apply:

    Dec 14: Last Day to ship via Fedex/UPS GROUND - Order by 12 pm PST
    Dec 18: Last Day to ship via Fedex 3 DAY- Order by 12 pm PST
    Dec 19: Last Day to ship via Fedex/UPS 2 DAY- Order by 12 pm PST

    Need to overnight your order? Only available from 12/18 to 12/22 at 10 am PST, the Hyperice elves can overnight your shipment for a flat fee of $50. Please contact customersupport@hyperice.com with the items you would like to order, shipping address, and phone number to call for credit card information. A representative will contact you for your payment information.

    Keep in mind… Free Ground Shipping is included on all order over $125+ We cannot forgo the required signatures upon all deliveries
  • Technical Support

    Have an issue with your Hyperice product? Please refer to our warranty section for details. Proof of purchase for orders will only be accepted through hyperice.com, authorized retailers, and ambassadors.

    If after reviewing our warranty, the product issue falls within our policy, please send your proof of purchase to customersupport@hyperice.com with a brief description of your product concern. A customer experience representative will then issue you a RMA# within 2 business days. Once you have received this RMA#, please use the button below to print your return label to the service center. We will take care of this matter promptly..

    Return label
  • Warranty Policy

    1 YEAR WARRANTY

    USA Policy
    Hyperice stands behind the premium quality and technology in our products and value the satisfaction of our customers. In order to uphold our warranty, we ask for all customers to save their proof of purchase in case there are any issues with the product. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. Some restrictions may apply.
    If within one year from the date of purchase, if this product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace the product, or necessary components, free of charge. This will include your shipping label.

    This warranty excludes:
    (a) damage caused by accident, abuse, mishandling, or transport
    (b) units subject to unauthorized repair
    (c) units not used in accordance with Hyperice instructions
    (d) damage exceeding the cost of the product;
    (e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
    (f) failure to provide the dated proof of purchase

    To initiate request for warranty repair Please send your proof of purchase to customersupport@hyperice.com with a brief description of your product concern. A customer experience representative will then issue you a RMA#. Once you have received this RMA#, please use the button below to print your return label to the service center. We will take care of this matter immediately.

    Return label

    Ice Compression Line
    The one year warranty covers any defect to the ice cell. Please contact customersupport@hyperice.com with your proof of purchase and shipping address to order your ice cell replacement.

    Vibration Technology
    If you believe there may be an issue with your unit, a Hyperice customer experience representative will assist in providing a RMA # to send your unit to the service center for a repair. Upon receiving your order, a Hyperice service expert will assess the unit. The units will be repaired/replaced. Any issues to a unit past the 1 year warranty will be subject to an extra $50 repair fee. A representative will contact you and explain your options prior to any repairs or replacements.

    Please note: ‘Vyper’ branded chargers are the only chargers accepted.



    Vyper and Vyper 2.0
    The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced.

    Hypersphere
    The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the HYPERSPHERE is not covered under the 1 year warranty. Should you have damage to the exterior of your HYPERPSHERE please fill out the contact form above and a Hyperice representative will contact with you with replacement fee options.

    Venom Line
    The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the VENOM is not covered under the 1 year warranty. Should you have damage to the exterior of your VENOM please fill out the contact form above and a Hyperice representative will contact you with replacement fee options.
    While the Venom is a heat generating device it is not designed to reach temperatures that may create discomfort to the user. If at any time while using the Venom you experience discomfort for any reason, including but not limited to the temperature of the Venom, you should immediately cease using the Venom, turn it off, and remove it from contact with your body. 

    If out of one year warranty:
    You may receive repairs on your out of warranty Hyperice products for a flat rate of $50. This $50 will include shipping to and from our service center. If purchased, we will ensure and cover any repairs that are specifically related to the same complaint for an additional year.
  • Troubleshooting

    Vyper / Vyper 2.0

    How do I turn my Vyper on?
    1. Ensure you are using a ‘Vyper’ branded charger to charge the unit.
    2. After unplugging from the charger. Switch the on/ off switch to on.
    3. On the opposite end of the Vyper, use the on/off button to select your speed.

    How do I change the level of vibration?
    There are three levels of vibration, select by pressing the power button once your unit is on.

    How long does my Vyper battery last?
    After you complete the initial 12 hour charge, the battery should last up to 2 hours on level 3 after a full battery charged.

    When is my Vyper fully charged?
    When the LED lights stop flashing and remain fully lit. Please ensure to charge it in the ‘off position’ for optimal charging.

    Why does my Vyper shut off?
    It is an intentional safety future to prevent accidental battery depletion

    I misplaced my charger, where can I get a replacement?
    You are able to buy a replacement charger on our website. The chargers are the same for the Vyper, Hypersphere, and Venom line.

    My Vyper stopped working, what is the repair process?
    After receiving a RMA # from a customer experience representative, you will be instructed to create a return label for your unit to go to the service center. You will then use this label to send your defective unit back for assessment at our Service Center. We ask that you follow the instructions below to ensure we are able to examine, repair, and test your unit before sending it back. We apologize for the inconvenience, and highly value your satisfaction with Hyperice Customer Experience.

    1.  Receive an RMA # from Customer Experience Representative.
    2.  Pack the Hyperice product, charger, and any other components in any box.
    3.  Please write the RMA# on the outside of the shipping box for reference.
    4.  Use the store locator on the label to find a UPS access point near you to drop off the product.
    5.  A Hyperice Customer Experience Representative will email you when your unit has passed our extensive product testing. You will receive tracking, to the email provided, when the product has been shipped back to you.
    6.  You are able to get back to rolling with Hyperice!
    This process, in its entirety, should take about a week. Please feel free to contact a Hyperice Customer Experience Representative with any questions you may have.


    Hypersphere

    To turn the unit on:
    Press down and hold the power button for 3 seconds until the LED lights illuminate.

    To select the power level:  
    Press the power button once for level 1
    Press the power button twice for level 2
    Press the power button 3 times for level 3

    The blue LED lights will indicate the corresponding power level chosen.

    My Hypersphere stopped working, what is the repair process? Please refer to the Vyper process explained above.

    Venom Line

    How do I turn on my Venom?
    First watch the VENOM instructional 
    1. Next test that your battery is charged, one red and 4 green lights should light up.
    2. Slide the battery into place, you should hear a “click” sound, and the control panel should light up.

    The touch screen on my Venom will not turn on/ allow me to choose a setting?
    The Venom has a lock screen button on the right side of the touch screen. Press this button to unlock the screen.

    ICT Compression

    My Ice cell is torn, how do I receive a replacement?
    Please contact customersupport@hyperice.com with your proof of purchase and shipping address to order your ice cell replacement.
    After one year of date of purchase, ice cells are available for purchase at hyperice.com/products  

    How should I store my ice cell?

    Before storing please ensure that the ice cell is completely dry. The best way to do this is by removing the cap, flipping the ice cell (cap down) towards a flat surface. You can them drop the ice cell, and allow it to fill with air. Letting it dry in this position before storing will make for optimal use.
     
  • Return Policy on Holiday Gifts  

    Gift Receipts

    No need to save the receipt, simply save and pass on your order number to the gift recipient.

    Gift Return Policy

    We do not accept exchanges. However, we can refund the total amount of the order back to the original purchaserer within 30 business days from date of purchase.
    If you would like the recipient to receive the credit for the total order amount to hyperice.com, please contact customersupport@hyperice.com with your order number to redeem.
  • Shipping and Order Information

    Processing Time
    Please allow 1-2 business days for online orders to be processed. You will receive an email when your product has shipped.

    Changing Orders
    All orders, once confirmed with an order number, cannot be changed or altered. If you notice an error with your order, refer to the return policy to coordinate a return for refund. You may then correctly reorder your product.

    Changing Shipping Address
    We do not allow for shipping changes on orders once they have been placed. There are no exceptions to this. If your address is incorrect, we will attempt to deliver 3 times then send it back to the warehouse. Upon arrival, we will contact you for an alternate shipping address.

    Signature Required
    We cannot, under any circumstance, forgo a signature on a delivery. The package will have 3 delivery attempts, then will be left at the nearest Fed Ex location. If you still cannot pick it up, it will be shipped back to the Hyperice warehouse. Upon arrival, we can reship the package to an alternate address.

    Promo Code Policy
    Promo codes advertised for Hyperice.com are flash promotions. We cannot apply a promo code or discount once an order has been placed. If you would like to use a valid promo code for Hyperice.com you will need to place a new order.
  • Returns and Refunds

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. 

    If you are not 100% satisfied with your purchase, you have 30 calendar days from its original purchase date to return the product and receive a full refund.

    To be eligible for a refund, your item must be in its original packaging, include all accessories, and proof of purchase. Refund will be issued once the item has been received and inspected. If a product is not in the original condition, a fee may apply.

      Promo Code Policy
    Promo codes advertised for Hyperice.com are flash promotions. We cannot apply a promo code or discount once an order has been placed. If you would like to use a valid promo code for Hyperice.com you will need to place a new order.

    Promotional Kits and Bundles
    We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle. We only allow returns/ refunds on promotional kits and bundles, IF ALL items included in your order are returned.

    Defective Products
    Hyperice stands behind all of its products. If your product has a material or workmanship flaw, please contact customer experience.
  • FAQs  

    What is the science behind the vibration technology?
    Several studies and research has been done on whole body vibration and myofascial release. At Hyperice we are on the forefront of this science, continuing to learn the benefits of vibration technology 

    Is it safe to Hyperice vibration technology with my physiological condition?
    Any concerns you may have using Hyperice technology, we suggest you consult with a physician. If your physician is uncertain, contact customersupport@hyperice.comand our customer experience team will offer the tech specs and information for your physician to advice. 

    I own a training facility/ clinic/ gym/ performance center. Can I sell Hyperice products?
    Yes, please contact ambassador@hyperice.com

    Can I change my order?
    All orders, once confirmed with an order number, cannot be changed or altered. If you notice an error with your order, refer to the return policy to coordinate a return for refund. You may then correctly reorder your product.

    Can I forgo my signature on a delivery?
    We cannot, under any circumstance, forgo a signature on a delivery. The package will have 3 delivery attempts, then will be left at the nearest Fed Ex location. If you still cannot pick it up, it will be shipped back to the Hyperice warehouse. Upon arrival, we can reship the package to an alternate address.

    How do I change an incorrect address on my order?
    We do not allow for any changes on orders once they have been placed. There are no exceptions to this. If your address is incorrect, we will attempt to deliver 3 times then send it back to the warehouse. Upon arrival, we will contact you for an alternate shipping address.

    When can I use promotional codes?
    Promo codes are for flash deals only. Only one code is valid per transaction. Email hyperice@hyperice.com to get updates on promotions. 

    What if I would like to return my purchase?
    Returns and refunds are only valid on purchases made through hyperice.com. If you purchased through an authorized seller please contact them directly.

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise. 

      Please contact our customer experience team with any further questions at 949-446-7587 or customersupport@hyperice.com

    Is there a warranty?
    Yes, refer to the warranty section listed below for the details on our one-year included warranty