1 YEAR WARRANTY
Hyperice stands behind the premium quality and technology in our products and value the satisfaction of our customers. In order to uphold our warranty, we ask for all customers to save their proof of purchase in case there are any issues with the product. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. Some restrictions may apply.
If within one year from the date of purchase, if this product fails due to a defect in material or workmanship, Hyperice Inc. will repair or replace the product, or necessary components, free of charge. This will include your shipping label.
This warranty excludes:
(a) damage caused by accident, abuse, mishandling, or transport
(b) units subject to unauthorized repair
(c) units not used in accordance with Hyperice instructions
(d) damage exceeding the cost of the product;
(e) deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises, and
(f) failure to provide the dated proof of purchase
To initiate request for warranty repair
Please send your proof of purchase to firstname.lastname@example.org with a brief description of your product concern. A customer experience representative will then issue you a RMA#. Once you have received this RMA#, please use the button below to print your return label to the service center. We will take care of this matter immediately.
Ice Compression Line
The one year warranty covers any defect to the ice cell. Please contact email@example.com with your proof of purchase and shipping address to order your ice cell replacement.
If you believe there may be an issue with your unit, a Hyperice customer experience representative will assist in providing a RMA # to send your unit to the service center for a repair. Upon receiving your order, a Hyperice service expert will assess the unit. The units will be repaired/replaced. Any issues to a unit past the 1 year warranty will be subject to an extra $50 repair fee. A representative will contact you and explain your options prior to any repairs or replacements.
Please note: ‘Vyper’ branded chargers are the only chargers accepted.
Vyper and Vyper 2.0
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced.
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the HYPERSPHERE is not covered under the 1 year warranty. Should you have damage to the exterior of your HYPERPSHERE please fill out the contact form above and a Hyperice representative will contact with you with replacement fee options.
The 1 year warranty covers the inner components with proof of purchase. Damage to the exterior is not covered under the warranty and cannot be repaired or replaced. Caution: damage from mishandling or “dropping” the VENOM is not covered under the 1 year warranty. Should you have damage to the exterior of your VENOM please fill out the contact form above and a Hyperice representative will contact you with replacement fee options.
While the Venom is a heat generating device it is not designed to reach temperatures that may create discomfort to the user. If at any time while using the Venom you experience discomfort for any reason, including but not limited to the temperature of the Venom, you should immediately cease using the Venom, turn it off, and remove it from contact with your body.
If out of one year warranty:
You may receive repairs on your out of warranty Hyperice products for a flat rate of $50. This $50 will include shipping to and from our service center. If purchased, we will ensure and cover any repairs that are specifically related to the same complaint for an additional year.