Shipping
  • Free Ground Shipping (Orders over $99) 7-10 Business Days | Carrier: FedEx
  • At this time our US site only ships within the US. To view the available international site, please select your location here.
  • Hyperice currently does not ship product(s) to Military addresses outside of the physical United States (eg. APO/DPO/FPO/US Territories) or freight forwarding addresses. A physical address within the US will need to be provided for the order to successfully process and ship out.
  • Please note: All Hyperice orders require a signature upon delivery. 3 attempts will be made.

Hyperice wants you to be excited about your new purchase. However, if you need to return an item, Our HyperCare team is here to help. Below are a few noteworthy points to keep in mind when returning a product you purchased from Hyperice.com

Standard Return Policy:

  • You have 30 calendar days from date you received your Hyperice order.
  • Only items that have been purchased directly from Hyperice.com can be returned to Hyperice. Hyperice products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • If your unit has been used or opened, a restocking fee of 10% will apply.
  • Hyperice does not cover shipping costs for returns.
  • Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.

Refund Policy:

  • Once our HyperCare team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

Promotional Kits and Bundles

  • We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
  • We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
  • The shipping carrier will attempt to deliver 3 times and then hold your package at the closest FedEx office for 10 days.
  • You can call your local FedEx and request they hold your package for pickup, if you know you will not be able to sign for delivery.
  • Unfortunately, we can't forego a signature upon delivery.
  • The shipping carrier will attempt to deliver 3 times and then hold your package at the closest FedEx office for 10 days.
  • You can call your local FedEx and request they hold your package for pickup, if you know you will not be able to sign for delivery.
  • Orders cannot be canceled or changed.
  • If you cannot pick the unit up from the original address, the carrier will attempt to deliver 3 times and then hold your package at the closest FedEx office for 10 days.
  • If you cannot pick it up there, it will be sent back to our warehouse.
  • Hyperice will then contact you to confirm a desired address change.
  • If you would like a refund, upon delivery, you can refuse the package (do not sign) and it will be sent back to our warehouse where we will then contact you confirming your refund.