Shipping and handling
Find Shipping information for all your Hyperice products here.
General Shipping Information
Please allow 1-2 business days for online orders to be processed. You will receive an email when your product has shipped.
Changing Shipping Address
We do not allow for shipping changes on orders once they have been placed. There are no exceptions to this. If your address is incorrect, we will attempt to deliver 3 times then send it back to the warehouse. Upon arrival, we will contact you for an alternate shipping address.
We cannot, under any circumstance, forgo a signature on a delivery. The package will have 3 delivery attempts, then will be left at the nearest Fed Ex location. If you still cannot pick it up, it will be shipped back to the Hyperice warehouse. Upon arrival, we can reship the package to an alternate address.
Gift Return Policy/Promo Code Policy
We do not accept exchanges. However, we can refund the total amount of the order back to the original purchaserer within 30 business days from date of purchase.
If you would like the recipient to receive the credit for the total order amount to hyperice.com, please contact firstname.lastname@example.org with your order number to redeem.
Promo codes are not valid on the Hypervolt, promotional bundles, or accessories. If you have any questions with your promotional code, please contact email@example.com before placing your order. Once the order has been placed, no changes can be made to your order.